Complete Business
Telecommunications Solutions
Use-It and our dedicated sister company UseIT Telecoms together deliver everything your business needs from hosted VoIP and leased lines to full cloud contact centre solutions.
Lancashire-based, Ofcom registered, and backed by 99.99% uptime SLAs. Whether you have 2 phones or 200 seats, we design the right solution.
Ofcom Registered
Introducing Our Dedicated Telecoms Division
UseIT Telecoms is a sister company to Use-It Computers, established in 2008 and based at 80–84 High Street, Rishton, Lancashire. As an Ofcom-registered provider, UseIT Telecoms delivers enterprise-grade connectivity, cloud voice solutions, and contact centre platforms to UK businesses with all the same Lancashire-based, responsive support you expect from the Use-It family.
Complete Telecommunications Solutions
From reliable connectivity to intelligent communication systems everything your business needs to stay connected, productive, and competitive.
Connectivity & Data
Business broadband and leased lines with guaranteed uptime, symmetrical speeds, and SLA-backed reliability for your critical operations.
- Business Broadband (up to 900Mbps)
- Dedicated Leased Lines
- MPLS Multi-site Networks
- Symmetrical speeds static IP included
- 99.99% uptime SLA
- 24/7 proactive monitoring
Cloud Voice Solutions
Most PopularEnterprise VoIP powered by 8x8 and Evonex. Feature-rich communication with auto-attendant, call recording, AI receptionist, and CRM integration.
- 8x8 & Evonex powered platforms
- Auto-attendant & IVR
- AI-powered receptionist
- Call recording (GDPR compliant)
- CRM & Microsoft Teams integration
- Analytics & real-time reporting
Contact Centre Solutions
Full cloud contact centre for sales, service, and support teams. Scalable from 5 to 500+ agents, analytics-driven, with pay-per-seat pricing.
- Omnichannel voice, email, chat
- Real-time analytics & dashboards
- Workforce management tools
- Quality monitoring & call scoring
- Skills-based intelligent routing
- No hardware deploy in days
Legacy Phones Are Holding You Back
The PSTN switch-off completes in January 2027. Every UK business on analogue or ISDN lines must migrate and those switching now are discovering far better value, flexibility, and features in modern cloud voice platforms.
Through UseIT Telecoms, we offer the full range: hosted VoIP on 8x8 or Evonex, SIP trunking, dedicated leased lines, and Microsoft Teams Direct Routing all designed, deployed, and supported by our Lancashire team.
- PSTN/ISDN switch-off deadline: January 2027
- Cloud VoIP costs up to 50% less than traditional lines
- Work from anywhere with softphones and mobile apps
- Instant scalability add or remove lines in minutes
- Number porting included keep your existing numbers
| Feature | Legacy PBX | Cloud Voice |
|---|---|---|
| Remote working support | Limited | Full softphone & mobile app |
| Setup cost | High (hardware) | Low (cloud, no hardware) |
| Add/remove lines | Engineer visit | Instant, self-serve |
| Disaster recovery | Manual failover | Automatic |
| Teams integration | None | Native Direct Routing |
| AI receptionist | None | Included |
| Call analytics | Basic | Real-time dashboards |
| Contract flexibility | 3–5 year | Monthly options available |
Intelligent Communication for Modern Workplaces
Enterprise VoIP powered by industry-leading platforms. Feature-rich, scalable, and designed to enhance your team's productivity.
Auto-Attendant & IVR
Professional call handling with customisable menus, day/night routing, and intelligent call distribution.
- Custom greeting messages
- Multi-level menu options
- Time-based routing
- Holiday schedules
AI-Powered Receptionist
Intelligent virtual receptionist that handles calls, takes messages, and routes enquiries 24/7.
- Natural language processing
- 24/7 availability
- Appointment scheduling
- Message transcription
Call Recording
Secure, compliant call recording for training, quality assurance, and regulatory requirements.
- Automatic recording
- Secure cloud storage
- Easy retrieval
- GDPR compliant
CRM Integration
Seamless integration with your existing CRM and business systems for enhanced productivity.
- Salesforce integration
- Microsoft Teams native
- HubSpot compatible
- Custom API access
Call Queuing
Professional call queuing with estimated wait times, callback options, and priority routing.
- Queue announcements
- Callback requests
- Priority queues
- Overflow handling
Analytics & Reporting
Comprehensive call analytics and reporting to optimise your communication strategy.
- Real-time dashboards
- Call volume trends
- Agent performance
- Custom reports
Tailored Solutions for Every Sector
Different industries have unique communication challenges. UseIT Telecoms solutions are designed to meet sector-specific requirements and compliance standards.
Professional Services
Call recording for compliance, client confidentiality, mobile integration
Healthcare
NHS Digital compliant, appointment reminders, emergency routing
Retail & E-commerce
Omnichannel support, peak season scaling, order line integration
Manufacturing
Multi-site networks, shop floor integration, supply chain comms
Education
Term-time flexibility, parent communications, safeguarding features
Financial Services
FCA compliance, call recording, secure payments
Legal
Matter-based billing, dictation integration, client portals
Logistics
Driver communications, depot connectivity, real-time tracking
How We Get You Connected
A smooth migration with zero downtime typical deployment in under a week.
Discovery Call
We audit your current lines, call volumes, and requirements at no charge.
Solution Design
We spec the right platform: hosted VoIP, leased line, contact centre, or hybrid.
Number Porting
Your existing numbers are ported with no lapse in service typically 2–5 days.
Go Live & Support
We commission, configure, and train your team then stay available whenever you need us.
What Our Clients Say
Real results from businesses who've made the switch to UseIT Telecoms.
"Use-IT Telecoms delivered a seamless transition to our new hosted phone system. The deployment was well planned, professionally executed, and the call quality has been excellent. The reliability and ongoing support have exceeded expectations."
James King
CTO, Varsuite Media Group
"From initial consultation through to installation, the team demonstrated real technical expertise. The system is scalable, easy to manage, and integrates perfectly with our remote workforce. It's made a noticeable difference to operational efficiency."
Jamie W
Director, Insider Risk Group
"The contact centre solution has transformed how we handle inbound enquiries. Reporting and analytics provide clear visibility across the team, and the support from UseIT Telecoms has been responsive and proactive throughout."
Paul Williams
Director, Westwood Intelligence
Why Businesses Choose Use-It & UseIT Telecoms
Combining decades of IT expertise with specialist telecoms knowledge part of the same Lancashire family since 1997.
Frequently Asked Questions
Ready to Upgrade Your Business Communications?
Speak to our telecoms specialists today. We'll find the right solution for your business needs and budget with a free, no-obligation consultation.
Use-It Computers: 01254 877009 | UseIT Telecoms: 01254 919133