Privacy Notice

1. Who We Are

This Privacy Notice is issued by Use-It Computers Ltd (company registration number 6550025, VAT number 929834479), trading as Use-It Computers.

Our registered address is:

We are the Data Controller for personal data collected through this website and in the course of providing our IT support, security, telecoms, CCTV, cloud and related services.

Email: info@use-it.co.uk
Telephone: 01254 877009

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, job title, company name
• Contact data: email address, telephone number, postal address
• Technical data: IP address, browser type and version, time zone, operating system, device type (collected automatically when you visit our website)
• Usage data: information about how you use our website, products and services
• Communications data: your preferences for receiving marketing communications and your communication preferences
• Support data: information you provide when requesting IT support or submitting a helpdesk ticket, which may include details of hardware, software or systems
• Financial data: billing name and address; we do not store full payment card details payments are processed via third-party providers
• CCTV footage: where we install or manage CCTV systems on client premises, footage may be accessed for maintenance, fault diagnosis or at your request

We do not knowingly collect data relating to children under 16.

3. How We Collect Your Data

• Direct interactions: data you provide via our website contact form, telephone, email, post or in person
• Automated technologies: cookies and similar tracking technologies when you browse our website
• Third parties: data from publicly available sources, business introduction services, or referrals from other clients
• Service delivery: data generated in the course of providing managed IT support, monitoring or security services

4. How We Use Your Personal Data

5. Marketing Communications

We will only send you marketing emails, newsletters or promotional content if you have explicitly opted in. You can withdraw your consent and unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at info@use-it.co.uk
• Calling us on 01254 877009

We do not sell, rent or otherwise share your contact details with third parties for marketing purposes.

6. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small data files placed on your device.

We use the following types of cookies:

• Strictly necessary cookies: required for the website to function correctly these cannot be disabled
• Analytical/performance cookies: allow us to count visitor numbers and understand how visitors use the site (e.g. Google Analytics)
• Functionality cookies: enable enhanced features and personalisation

You can manage cookie preferences via your browser settings. Disabling cookies may affect the functionality of our website.

7. Sharing Your Personal Data

We may share your personal data with:

• Service providers and subcontractors: who provide IT, cloud hosting, payment processing, email delivery or analytics services on our behalf, under strict data processing agreements
• Technology partners: where necessary to deliver contracted services (e.g. Microsoft, Datto, Acronis, WithSecure)
• Professional advisers: including accountants, solicitors and insurers
• Regulatory authorities: where required by law, including HMRC, the ICO or law enforcement agencies
• Business successors: in the event of a merger, acquisition or sale of the business

We do not sell your personal data to any third party.

8. International Data Transfers

Some of our third-party service providers are based outside the UK and European Economic Area (EEA). Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place such as the UK International Data Transfer Agreement (IDTA), Standard Contractual Clauses, or an adequacy decision in accordance with UK GDPR.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

• Client and contract records: 7 years after the end of the contract (HMRC requirement)
• Support tickets and communications: 3 years after case closure
• Marketing contact records: until consent is withdrawn
• Website enquiry data: 2 years if no contract results
• CCTV footage (where managed by us): in accordance with your retention policy, typically 30 days

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at info@use-it.co.uk. We will respond within one calendar month. We may need to verify your identity before processing a request.

11. Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These include access controls, encryption, secure network infrastructure and staff training.

Where we have given you (or where you have chosen) a password for access to certain parts of our site or support portals, you are responsible for keeping that password confidential.

12. Complaints

We take privacy seriously. If you believe we have handled your personal data incorrectly, please contact us first and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

13. Changes to This Notice

We may update this Privacy Notice from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.