Support Centre
Our Lancashire-based helpdesk is here when you need us. Raise a ticket, connect via remote support or call us directly we aim to respond to all priority issues within the hour.
1 hr
Priority response target
28+
Years supporting businesses
9–6
Mon–Fri helpdesk hours
24/7
Remote monitoring available
How to Get Support
Choose the option that works best for you. For urgent issues, always call us directly.
Call the Helpdesk
Speak directly to one of our Lancashire-based engineers. For urgent issues this is always the quickest route to a fix.
Monday – Friday, 9:00am – 6:00pm. Closed bank holidays.
01254 877009Email Support
Send us a detailed description of your issue by email. Ideal for non-urgent requests, software queries or asking for advice.
Responses typically within 2 hours during business hours
support@use-it.co.ukRemote Support Session
Where appropriate, our engineers can connect to your computer remotely to diagnose and fix issues without an on-site visit.
We'll send you a secure connection link during your support call
Request Remote SessionClear Priorities, Fast Responses
We categorise every support request so that the issues affecting your business most are addressed first. Managed Support clients receive guaranteed SLA response times.
Learn about our Managed IT SupportP1 – Critical
Complete system outage or severe security incident
Within 1 hour
P2 – High
Major service degraded, significant productivity impact
Within 2 hours
P3 – Medium
Partial issue, workaround available, moderate impact
Within 4 hours
P4 – Low
Minor issue, cosmetic problem, general query or advice
Next business day
* Response times apply to managed support contract clients during business hours.
Self-Help Guides
Quick tips and guides for common issues try these before raising a ticket.
Computer running slowly?
Start with a full restart, check for Windows updates, and ensure antivirus definitions are current. If it persists after 30 minutes, call us.
Can't connect to Wi-Fi?
Restart your router by unplugging it for 30 seconds. Check other devices if only yours is affected, try forgetting and reconnecting to the network.
Forgotten your password?
Do not try more than 3 times accounts lock out. Contact your IT administrator or call us and we can reset it securely without data loss.
Printer not responding?
Check the printer is on and has paper/toner. Restart the print spooler service in Windows Services, or simply restart the printer and your PC.
Suspicious email received?
Do not click any links or open attachments. Forward it to support@use-it.co.uk with the subject "Suspicious Email" and we will analyse it. Delete the original.
OneDrive or backup not syncing?
Check your internet connection and that you are signed in. Right-click the OneDrive icon in the system tray and choose "Resume Syncing". If the issue persists, call us.
Can't find what you need? Call us on 01254 877009 and we'll help straight away.
Why Businesses Trust Use-It Support
Real engineers, Lancashire-based, no scripted responses.
Local Engineers
Our helpdesk team are based in Rishton, Lancashire not overseas call centres.
No Jargon
We explain issues in plain English and make sure you understand what we're doing and why.
Proactive Monitoring
Managed clients benefit from 24/7 automated monitoring we often fix issues before you notice them.
28+ Years Experience
We've been supporting Lancashire businesses since 1997 across every sector and size.
Support FAQs
Need Help Right Now?
Our helpdesk is here Monday to Friday 9am–6pm (closed bank holidays). For anything urgent, call us directly and we'll get straight on it.